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Frequently Asked Questions

Answers to the questions we hear most from members and visitors — about membership, consulting, seminars, and the Astoryah community. Can't find what you're looking for? Contact us and we'll get back to you soon.

Membership

What's the difference between a free Astoryah Member and a Premium Member?

A free Astoryah Member can network with other members, join the community forum, and access member-only articles and events. Premium Membership ($39/month) includes everything in the free tier, plus access to the exclusive Premium area, networking with writers and filmmakers worldwide, "Ask Me Anything" live chats with Astoryah's partners, discounted pricing on every consulting booking and seminar, and access to videos of previous seminars.

How much does Premium Membership cost?

Premium Membership is $39 per month. It includes a discount on every consulting session — $395 instead of the standard $495 — plus the additional Premium perks listed above.

How do I join or sign in?

Visit the Membership page to join as a free Member or go Premium. Already a member? Use the "Sign In" link in the top navigation to access your account.

Can I upgrade from a free membership to Premium later?

Yes. You can upgrade to Premium at any time from the Membership page, and manage or cancel your membership from your account page after signing in.

Consulting & Booking

What consulting services does Astoryah offer?

Bookable sessions include Intro to the Biz, Pitch Prep, Story Structure, Screenplay Evaluations, Adapting Your Book, How to Finance, How to Package, and How to Market, plus Completed-Film Evaluations. We also offer Screenwriting Services, Production Consulting, and Distribution Consulting on a custom-quote basis. See the full list on the Consulting page.

How much do consulting sessions cost?

Each bookable session is a flat $495, or $395 for Premium Members. Screenwriting Services, Production Consulting, and Distribution Consulting are quoted individually based on your project — request a quote through the "Click Here" inquiry link on the Consulting page.

How do I book a session?

Select "Book Now" on the service you're interested in, then choose a date and time and pay securely — booking and payment are powered by Cal.com and Stripe.

What's included in a Screenplay Evaluation?

Expert coverage on structure and market readiness — a full read of your screenplay, plus a 30-minute phone discussion with the professional who read it.

Seminars

What are Astoryah seminars?

Live and virtual sessions on the business of entertainment, hosted by Astoryah's team and partners.

How do I register for a seminar?

Visit the Seminars page and reserve your seat through the booking widget — you can filter and search upcoming sessions there.

Do Premium Members get any seminar benefits?

Yes — Premium Members receive discounted pricing on seminars and get access to videos of previous seminars.

Cancellations, Refunds & Account

What's Astoryah's cancellation and refund policy for consulting sessions?

Plans change, and we get it. If you cancel at least 48 hours before your session or seminar starts, and within 24 hours of paying, you’ll receive a full refund. If you cancel at least 48 hours ahead but more than 24 hours after paying, we may be able to offer a Courtesy Fee Waiver you can apply toward a future service or seminar. Cancellations made less than 48 hours before the start aren’t eligible for a refund or waiver, though we’re happy to try to reschedule if we can.

I booked a session that starts in less than 48 hours — can I still get the 24-hour refund?

No. The 24-hour refund window never overrides the 48-hour rule. If your session is already scheduled to begin within 48 hours of your purchase, that purchase isn't eligible for cancellation or a refund just because you're asking within 24 hours of paying.

What's the cancellation policy for seminars?

The same structure applies to seminars: cancel at least 48 hours before the seminar and within 24 hours of payment for a full refund; cancel at least 48 hours before but more than 24 hours after payment and you may qualify for a Discretionary Courtesy Fee Waiver instead of a cash refund; cancel less than 48 hours before the seminar and it isn't eligible for a refund or a waiver.

What’s the cancellation policy for evaluations?

You can cancel an evaluation within 24 hours of paying for a full refund, and we don’t begin reviewing during that first day. After 24 hours, uploading your material authorizes us to start right away, and once we’ve begun, the evaluation can’t be refunded or converted to a Courtesy Fee Waiver. If you haven’t uploaded anything yet, your order stays open for up to a year. During that time you can submit your material or ask to cancel, and if you cancel we may be able to offer a Courtesy Fee Waiver toward a future service or seminar. Submitted material can’t be replaced or changed, so a later draft would be a separate evaluation.

What is a Discretionary Courtesy Fee Waiver?

It's a goodwill accommodation we may offer instead of a cash refund in certain situations. It has no cash value and can't be redeemed for money, sold, or transferred to another person or account. It's single-use and can only be applied toward an eligible future consulting session or seminar — it can't be used toward Premium Membership.

What happens if I miss my scheduled appointment?

If you haven’t joined or answered within 15 minutes of the scheduled start of your consultation, that appointment may be classified as a no-show. For phone consultations, your consultant will make reasonable attempts to reach you during those first 15 minutes. A no-show isn’t automatically eligible for a refund, waiver or replacement appointment, but we’ll make a reasonable effort to arrange one replacement appointment. If you miss that one too, we won’t be able to offer further appointments, refunds or waivers.

What if I'm running late to my appointment?

Running a few minutes behind? Just join in as soon as you can. Your session still ends at its scheduled time, though your consultant may choose to extend it. If you arrive 15 or more minutes late, we may classify the appointment as a no-show.

What happens if Astoryah needs to cancel or reschedule my session or seminar?

If we have to cancel or substantially reschedule your consulting session, we’ll offer you a replacement time, a Courtesy Fee Waiver, or a refund. If we cancel a seminar, move it to a different date, or shift its start by two hours or more, you can choose to attend the revised seminar, receive a Courtesy Fee Waiver, or a full refund. The 24 and 48-hour limits don’t apply when the change in schedule comes from us.

How do I cancel my Premium Membership?

Sign in and open your account dashboard, then select "Cancel Premium Membership." This stops your next billing charge right away — you'll keep full Premium access through the end of your current billing cycle, and your account then automatically switches to the free Astoryah Member tier.

Is there an age requirement to use Astoryah's services?

Yes. Accounts, memberships, purchases, consulting and evaluation services, seminars, and other transactional or interactive features are intended only for people who are at least 18 years old. Creating an account or making a purchase confirms that you meet this requirement.

What happens to my data if I deactivate my account?

Deactivating your account doesn't delete any of your data, comments, or history. If you later reactivate, everything is restored exactly as it was.

Can I close my account permanently instead of deactivating it?

Yes — email info@astoryah.com to request full account closure. This ends access to all membership tiers and any unused Discretionary Courtesy Fee Waiver eligibility as of the closure date. It doesn't automatically delete your content or records, and it doesn't automatically create a right to a refund. To reopen a voluntarily closed account later, contact admin@astoryah.com — reopening requires verification and is subject to approval, and isn't guaranteed.

Community & Forum

Is there a community forum?

Yes — every Astoryah Member, free or Premium, can join the member forum to network and discuss the industry with other members.

What do Premium Members get access to in the community?

Premium Members unlock an exclusive area of the community, with deeper networking among writers and filmmakers worldwide and "Ask Me Anything" live chats with Astoryah's partners.

Is there a live chat?

Yes — Member Chat is open 24/7. General discussion is open to every member, with a Premium-only area for deeper conversations behind the scenes.

About Astoryah

Who is behind Astoryah?

Astoryah was founded by two film industry professionals — Christopher Fink and Alexia Melocchi — with combined experience at major companies including Disney Studios, Paramount Pictures, and HBO. Learn more on the About page.

I have a question that isn't answered here. Who do I contact?

Reach out through our Contact page, or email us directly at info@astoryah.com — we'll get back to you soon.

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